Contact information

Did you receive an invoice from the City? Do you want to change the due date or report an address change?

Please contact via e-services at talpa.hel.fi

The customer service of the Financial Management Services is also available on +358 (0)9 310 25300 on weekdays at 9:00–15:00. If the matter pertains to a service being invoiced or its content, please contact the division that provided the service.

Postal address: PO Box 230, 00099 City of Helsinki

Street address: Konepajankuja 1 A, Helsinki 50 (not open to public). Please note: You can pay Helsinki City invoices at Kallio office building (map)

Personnel email addresses are in the format firstname.lastname(at)hel.fi

Talpa public cash services: Toinen linja 4 A, Kallio Office Building (map) , open Mon–Wed and Fri 9.00-15.30

Do you have a question conserning the payment cap?

Payment cap is the maximum amount you pay for public health and social services each year. It is up to you to keep track of when you exceed the payment cap. When you pass your payment cap, you can apply for a certificate. Apply for the certificate from the party/municipality/joint municipal authority in which you passed the payment cap. Read more about payment cap

If you pass the payment cap with an invoice sent by HUS, please contact HUS client invoicing service
If you pass the payment cap with an invoice sent by the City of Helsinki, please contact the financial management service and apply for the certificate via e-services at talpa.hel.fi

Do you have a question conserning wages paid by the City of Helsinki?

Contact Payroll Services (in Finnish)